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(Eagle News) — Starting Dec. 31, Grab Philippines will start reimbursing some of its passengers who were overcharged. In a statement on Thursday, Dec. 26, Grab said those who took rides in Metro Manila from Feb. 10 to May 10 and May 11 to Aug. 10 may claim the refund through the GrabRewards Catalogue. Upon completion of the Know Your Customer process, Grab said the refund would be credited to their GrabPay Wallet accounts. “As approved and […]
(Eagle News) — The Philippine Competition Commission has ordered Grab Philippines to refund P14.15 million to some of its passengers for violating its voluntary commitments. In a statement, the PCC said passengers who availed of Grab’s service between May 11 to August 10 this year, “or the fourth quarter of the initial undertaking, shall expect the rebate within 60 days through GrabPay credits.” The sanction was for Grab’s “extraordinary” deviation from its commitment on price, […]
(Eagle News) — Grab Philippines will appeal the Land Transportation Franchising Regulatory Board order that upholds the P10-million fine imposed on the Transport Network Company for its P2 per minute of travel time charge. This was despite the LTFRB reversing its order directing Grab to reimburse its passengers for the fee from June 5, 2017 to April 19, 2018. “Grab will exhaust all administrative and legal measures until this decision is overturned or resolved with finality,” […]
P10-million fine stands, though (Eagle News)–The Land Transportation Franchising and Regulatory Board has approved the appeal of Grab on the order it reimburse its passengers for the P2 per minute of travel charge on passengers. Citing the “lack of a legal basis,” the LTFRB said Grab no longer has to reimburse its customers from June 5, 2017 to April 19, 2018 for the charges it said were illegal. Grab, however, will still have to pay the […]
(Eagle News)–Grab Philippines on Wednesday, Aug. 8, expressed its condolences to one of its partner-drivers who was found lifeless–with 12 gunshot wounds— in the vehicle in Parañaque City. According to Grab, it will “continuously cooperate with the authorities to give justice” to the family of Ananias Antigua, who was found on July 31 in Barangay Galo. “We respect the privacy of the family and they are assured that Grab will extend the support they need in […]
(Eagle News) — Transportation Secretary Arthur Tugade on Monday, June 11, signed a department order giving the Land Transportation Franchising and Regulatory Board full regulatory powers over Transport Network Companies and Transport Network Vehicle Services. “We acknowledge the value of TNCs into our land transport system. Bago ito at maraming bansa ang nangangapa pa sa kung papaano ito i-handle. But, since it is convenient and efficient, and our people need them, nararapat lamang na bigyan […]
“No one is being forced to drive long hours,” Cu says (Eagle News) — Grab Philippines on Friday, June 8, denied it was forcing its drivers to work as “slaves” for profit, and lashed out at PBA Rep. Jericho Nograles, who made the accusations. In a statement, Grab Philippines’ head Brian Cu said the company’s “major pillar in its strategy” was the “welfare” of its drivers, noting that “no one among Grab partners is being forced […]
(Eagle News) — The quality of services provided by Grab Philippines has declined after its parent company acquired the Southeast Asian business of Uber Technologies. This is according to the Philippine Competition Commission, whose Mergers and Acquisitions office conducted a motu proprio review of the transaction. In making the conclusion, the PCC noted that prior to the transaction, “prices charged by Grab have been flat to declining, while post-transaction prices have been increasing, despite the increased supply […]
(Eagle News)–Grab Philippines has asked the Land Transportation Franchising and Regulatory Board to set aside its April 19 order directing the company to suspend its P2 per minute of travel time additional charge. According to Grab, in the first place, the order was “contrary to law and applicable jurisprudence.” It said almost all Transport Network Companies impose such charges. Even taxi companies, it said, did the same. “The suspension on the per minute charge imposed […]
(Eagle News) — Some Grab Philippines drivers will no longer see the destination of a prospective passenger unless the booking is accepted starting Friday, April 27. Grab Philippines made the announcement on Tuesday, April 23, following complaints about abusive Grab drivers who choose whom to accept as their passengers. According to Brian Cu, Grab country manager, 25 percent of Grab drivers who, based on records, have a low acceptance rate will initially have the new feature. […]
(Eagle News)—Grab Philippines on Monday, April 23, said it had sanctioned around 500 of its drivers for their repeated and unjustified cancellations of bookings. Grab Country Head Brian Cu made the statement after PBA Rep. Jericho Nograles revealed over the weekend that Grab did not comply with a 2015 Land Transportation Franchising and Regulatory Board order directing them to remove a feature that enabled drivers to refuse passengers. “We will never tolerate any behavior that compromises […]
(Eagle News) — Grab Philippines on Thursday, April 19, said it would appeal the Land Transportation Franchising and Regulatory Board order suspending its imposition of a P2 per minute of travel time extra charge on riders. In a statement, Grab said the charge was, after all, “legal” and was based on a 2015 Department of Transportation and Communications order that authorized TNCs to set their own fares. Brian Cu, Grab country head, said in the […]
