Tag: reimbursement

Grab PHL to start reimbursing select passengers on Dec. 31

(Eagle News) — Starting Dec. 31, Grab Philippines will start reimbursing some of its passengers who were overcharged. In a statement on Thursday, Dec. 26, Grab said those who took rides in Metro Manila from Feb. 10 to May 10 and May 11 to Aug. 10 may claim the refund through the GrabRewards Catalogue. Upon completion of the Know Your Customer process, Grab said the refund would be credited to their GrabPay Wallet accounts. “As approved and […]

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LTFRB partially grants Grab’s appeal; says it no longer needs to reimburse passengers over P2 per minute of travel charge

P10-million fine stands, though (Eagle News)–The Land Transportation Franchising and Regulatory Board has approved the appeal of Grab on the order it reimburse its passengers for the P2 per minute of travel charge on  passengers. Citing the “lack of a legal basis,” the LTFRB said Grab no longer has to reimburse its customers from June 5, 2017 to April 19, 2018 for the charges it said were illegal. Grab, however, will still have to pay the […]

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