(Eagle News) — Grab Philippines admitted on Wednesday, April 18, that it did not inform its users of the P2 per minute extra charge per travel time it implemented.
“There was no (communication) to the riders inside the app. In the information card, we’ve updated that, but when we raised the P2 per minute, we did not include that,” Brian Cu, Grab country head, said.
But Cu was quick to add that there was “nothing illegal with failing to update information.”
Cu noted that the Grab does not implement a “per kilometer fare.”
Grab said the Land Transportation Franchising and Regulatory Board was informed of the extra charges during a technical working group in July 2017.
But LTFRB Chair Martin Delgra III noted that this was only “after the fact.”
Earlier, PBA Rep. Jericho Nograles said Grab owed commuters around P3.2 billion for the “illegal” extra charges.
